New Service For Council Tenants Launched

East Suffolk Council’s housing tenants can now manage their tenancy more easily using a new online service.

A new portal, called ‘myHome East Suffolk’ is now available and enables those living in council properties to manage payments, request repairs and make appointments quickly and easily.

myHome is accessible at any time of day, every day of the year meaning that tenants can access the service at a time most convenient for them, removing the need to contact the Council’s Housing or Customer Services teams during office hours.

Signing up to myHome East Suffolk is quick and easy. Tenants who already have a ‘My East Suffolk’ account – which enables people to use the Council’s online services at eastsuffolk.gov.uk such as managing a garden waste subscription or reporting a missed bin – can sign up for myHome using their My East Suffolk email and password.

To register, simply go to my.eastsuffolk.gov.uk and enter your My East Suffolk account details. Then choose the ‘My Council Home’ tab and from there, complete the registration form for myHome.

Tenants can only access myHome if they already have a My East Suffolk account. For those who are not yet registered with My East Suffolk, you can sign up at my.eastsuffolk.gov.uk.

Once registered, tenants can easily view or change details about their tenancy, check rent charges and details of payments, set up direct debits, request repairs and more. Tenants can also leave messages for the Housing Team without any need to call or email.

Cllr Richard Kerry, East Suffolk’s cabinet member for Housing said: “myHome is an exciting new service which puts tenants in control of their tenancy and means they can resolve any problems quickly and easily, without the need to contact our Housing Team, and at a time to suit them. We will be working with tenants to help them sign up to the service and our Housing Team will remain available to answer queries and help those tenants who may be unable to use the system.”

Tenants can contact the Housing Team on 03330 162 000 or by email at: myhome@eastsuffolk.gov.uk